How to Track a Mondial Relay Parcel
Tracking your parcel with Mondial Relay is straightforward. You'll need your tracking number, which is provided by the sender or appears in your order confirmation email. Here's how to use it:
- Visit the official Mondial Relay website.
- Navigate to the "Track a Parcel" section.
- Enter your tracking number in the search field.
- Click "Track" to see the latest status update.
You can also use the Mondial Relay mobile app for on-the-go tracking, or check the tracking link sent directly in your SMS or email notification.
Understanding Tracking Status Messages
Mondial Relay uses a series of status messages to describe where your parcel is in the delivery journey. Here's what the most common ones mean:
| Status Message | What It Means |
|---|---|
| Parcel registered | The shipping label has been created but the parcel hasn't been scanned yet |
| Parcel received at relay point | Your parcel has been dropped off and scanned into the network |
| In transit | The parcel is moving through the logistics network |
| Arrived at sorting centre | The parcel is being processed at a hub before onward dispatch |
| Available for collection | The parcel has arrived at the destination relay point |
| Collected by recipient | The parcel has been picked up — delivery complete |
| Return in progress | The parcel was not collected in time and is being returned to sender |
How Long Does Each Stage Take?
Timing can vary based on origin, destination, and time of year, but typical timeframes are:
- Drop-off to first scan: Usually within a few hours
- In transit (domestic France): 2–4 working days
- In transit (international Europe): 4–7 working days
- Time available at relay point: Around 10 working days
What to Do If Your Parcel Isn't Moving
If your tracking status hasn't updated in more than 48 hours after drop-off, consider the following steps:
- Check that the tracking number you've entered is correct.
- Allow up to 24 hours for the initial scan to appear — especially over weekends.
- Contact the sender to confirm they dropped off the parcel successfully.
- Reach out to Mondial Relay customer service with your tracking number and booking reference.
Setting Up Notifications
You can opt in to receive SMS or email alerts at key stages of the journey — such as when your parcel is available for collection. This is typically configured at the time of booking, either by the sender or during the checkout process on an e-commerce site.
Tips for Smooth Tracking
- Save your tracking number as soon as your order is confirmed.
- Check tracking 24 hours after drop-off for the first update.
- If collecting on behalf of someone else, you may need a form of identification and the collection code.