What Is a Mondial Relay Pickup Point?
A Mondial Relay pickup point — known in French as a Point Relais — is a local business (such as a newsagent, grocery store, dry cleaner, or supermarket) that has partnered with Mondial Relay to act as a parcel drop-off and collection location. There are thousands of these points across France and Europe, making it highly likely there's one close to your home or workplace.
How to Search for a Relay Point
Finding your nearest relay point is simple. There are several ways to do it:
1. Use the Mondial Relay Website
- Go to the Mondial Relay website.
- Click on the "Find a Relay Point" section.
- Enter your postcode, city, or full address.
- The map will display all nearby relay points with their addresses and opening hours.
2. Use the Mondial Relay App
Download the Mondial Relay app on iOS or Android. The app uses your device's location to show relay points on an interactive map, making it especially useful when you're out and about.
3. At E-Commerce Checkout
When shopping online and selecting Mondial Relay delivery, most e-commerce platforms embed a relay point selector directly at checkout. You can search by postcode and choose your preferred point before completing your purchase.
What Information Is Shown for Each Relay Point?
When browsing relay points, you'll typically see:
- Business name and address
- Opening hours (including weekends and public holidays, where available)
- Distance from your search location
- Accessibility information in some cases
Tips for Choosing the Right Relay Point
- Check the opening hours carefully — some points close early or are shut on Sundays. Choose one that fits your schedule.
- Pick a point close to your daily routine — near work, school, or a regular shop makes collection easy without a special trip.
- Consider capacity — very busy relay points in city centres may occasionally have limited space during peak periods.
- Look for weekend availability — if you're rarely free on weekdays, filter for points open on Saturdays or Sundays.
Can You Change Your Relay Point After Ordering?
In most cases, the relay point is set at the time of purchase or booking. However, some senders and platforms allow you to request a change before the parcel enters transit. Once a parcel is in the network and on its way to the chosen relay point, redirection may not be possible. Always double-check your selected point before confirming an order.
How Long Does a Relay Point Hold Your Parcel?
Relay points typically hold parcels for 10 working days from the date of arrival. You'll receive a notification when your parcel is ready, and usually a reminder if you haven't collected it after a few days. If you fail to collect within the holding period, the parcel is returned to the sender.
What to Bring When Collecting
- Your collection code (sent by SMS or email)
- A valid photo ID (in some cases)
- The order confirmation if available
The relay point staff will scan your code and hand over your parcel — the process usually takes less than a minute.