What Is Mondial Relay?
Mondial Relay is one of Europe's largest parcel delivery networks, operating primarily in France, Belgium, Spain, Portugal, Luxembourg, and the Netherlands. Rather than delivering directly to your home, Mondial Relay uses a network of relay points — local shops, supermarkets, and convenience stores — where you can drop off or pick up your parcels at your convenience.
This model makes delivery more flexible, eco-friendly, and cost-effective compared to traditional home delivery services.
Step 1: Book Your Shipment
You can send a parcel through Mondial Relay in two main ways:
- Through an online retailer: Many e-commerce websites offer Mondial Relay as a delivery option at checkout. Simply select it and choose your preferred relay point.
- Directly via the Mondial Relay website or app: Create an account, enter parcel dimensions and weight, choose your origin and destination relay points, and pay online.
Step 2: Prepare and Label Your Parcel
Once your booking is confirmed, you'll receive a shipping label to print and attach to your parcel. Make sure the label is:
- Printed clearly in black and white (or colour)
- Attached firmly to the largest flat surface of your package
- Fully visible and not folded over any edges
If you don't have access to a printer, some relay points offer printing services — check when selecting your drop-off location.
Step 3: Drop Off Your Parcel
Take your labelled parcel to your chosen drop-off relay point. The staff will scan it into the system and provide you with a receipt. This is your proof of deposit — keep it safe until your recipient confirms delivery.
Step 4: Parcel in Transit
After drop-off, your parcel enters the Mondial Relay logistics network. It travels through sorting centres and is transported to the destination relay point, typically within 3 to 5 working days for domestic French shipments, and slightly longer for international deliveries.
Step 5: Recipient Collects the Parcel
When the parcel arrives at the destination relay point, the recipient receives a notification — usually by SMS or email — with a collection code. They then have a set number of days (typically around 10 working days) to collect the parcel from the relay point during its opening hours.
Why Choose Mondial Relay?
| Benefit | Details |
|---|---|
| Flexibility | Collect your parcel at a time that suits you, without waiting at home |
| Cost | Generally cheaper than home delivery for similar parcel sizes |
| Network Coverage | Thousands of relay points across France and Europe |
| Eco-Friendly | Grouped deliveries reduce individual vehicle trips |
Final Thoughts
Mondial Relay's model is built around convenience and efficiency. Whether you're a regular online shopper or an occasional sender, understanding how the system works helps you get the most out of every shipment. Once you've used it a few times, the process becomes second nature.